Business psychology

Business psychology

Today‚Äôs subject is psychology at work.The subject can be understood better if I describe something which happened years back when I was working in the documentary credits department of a commercial bank in Cyprus.Among the many clients which we had at the bank there was somebody who was one of the best clients. This person was very strict and demanding. Most of my colleagues in my department were terrified when this client approached them for some banking transaction he wanted, because in most of the cases he would not be satisfied with the service he had from them with a result of an unpleasant situation, where my colleagues would be reported to management, although they did their best to serve the client. (more…)